Refund policy

SHIPPING AND RETURNS POLICY

Please review the following information carefully. Refunds and returns can only be processed when eligible items are returned using the appropriate method. We regret that we cannot issue a refund for items that are returned after the timeframe indicated below.

RETURNS & REFUNDS

At this time, JayJeffers Inc. is offering a single book for presale.

Because this item is sold as a presale, all sales are final once the order has shipped, except in the case of damage or defect (see Damaged Item Policy below).

If a refund is approved prior to shipment, refunds will be issued to the original form of payment for the purchase price of the item, plus any applicable taxes. Shipping fees are non-refundable.

Returned items, when applicable, must be in their original condition and packaging.

RETURN INSTRUCTIONS (IF APPLICABLE)

If you are instructed to return an item, return authorization must be obtained prior to shipping the item back.

Return shipping costs are the responsibility of the customer unless the return is due to damage or defect. Shipping charges are non-refundable.

Return instructions, including the return address, will be provided at the time return authorization is approved.

DELIVERY EXPECTATIONS

We do our best to estimate delivery dates for your purchase.

Estimated delivery timing is based on item availability, processing time, and carrier transit time. Shipping timelines begin once the item has shipped, not when the order is placed.

Please note:

  • Delivery dates are estimates and are not guaranteed

  • Orders may ship in separate packages if applicable

  • Tracking information will be provided via email once your order ships

Business days are Monday through Friday, excluding major holidays.

PRE-ORDERS / PRESALES

Presale orders allow you to purchase an item prior to its release or availability.

  • Presale orders are charged at the time the order is placed

  • Orders will ship once the book becomes available

  • Release dates are subject to change and are determined by the publisher

  • If a presale is canceled for any reason, customers will be notified and fully refunded

DAMAGED ITEM POLICY

If you receive a book that is damaged or misprinted, please contact us within 7 days of delivery so we can assist you with a replacement or refund.

To report a damaged item, please email [storeaccounting@jayjeffers.com] and include:

  • Your order number

  • A brief description of the issue

  • Photos of the damage (if applicable)

INTERNATIONAL SHIPPING

International shipping availability and rates vary by destination.

Shipping fees for international orders will be calculated at checkout. Customs duties, taxes, and import fees are not included in shipping charges and are the responsibility of the customer.

Delivery timelines for international orders may vary due to customs processing and local carrier delays.